Job Description

Job Title: Collector

Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Compensation: $16.00/hour ($33,280 annually)

Position Summary

The Collector is responsible for managing and collecting delinquent accounts related to property taxes. This role involves communicating with customers by phone, email, or in-person to resolve outstanding debts, negotiate repayment plans, and ensure compliance with company standards.

Key Responsibilities

• Locate and monitor overdue accounts.
• Contact customers via mail or telephone to notify them of delinquent accounts.
• Advise customers on repayment options and assist with establishing repayment schedules.
• Persuade customers to make payments or take necessary actions using available payment methods (e.g., check by phone, e-payment).
• Maintain and respond to emails and voicemails promptly.
• Support inbound calls and assist with payoff-related duties as needed.
• Perform additional duties as assigned.

Required Skills & Qualifications

• Strong written and verbal communication skills (phone & in-person)
• Critical thinking and problem-solving ability
• Self-motivated and confident
• Strong time management and organizational skills
• Ability to work independently and within a team
• Quick learner and adaptable to change
• Positive attitude and punctuality
• Customer service skills (phone & in-person)
• Proficient in Microsoft Office
• Comfortable using multiple software programs simultaneously
• Persistence, initiative, and ability to negotiate
• Effective multitasking and decision-making
• Strong keyboarding and data entry skills
• Ability to perform under pressure
• Basic math and numerical proficiency

Physical Demands & Work Environment

• Must be able to sit for prolonged periods (up to 6 hours/day)
• Frequent talking, listening, and use of hands/fingers for typing and data entry
• Occasionally required to lift or move up to 10 pounds
• Must have adequate vision and focus for computer work

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