Job Profile: IT Network Engineering T2 JR Type: Competitive Job Category: Information Technology Minimum Clearance Required to Start: TS/SCI Percentage of Travel Required: None Type of Travel: None Program/Opportunity Name: Program | DHS HEITS Referral Bonus Plan: $3,000* * * Job Description: The Opportunity: CACI is seeking a Network Administrator to provide ongoing support for the Department of Homeland Security (DHS) on their Homeland Enterprise Information Technology Secure Services & Support (HEITS) team to ensure the continued operations, maintenance, and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN). ). Supporting the HEITS management team, the selected individual will be responsible for providing monitoring of customer network data, applications, and operational architecture through a 24/7 Operating Center environment to ensure Service Level Agreements are met, including: Working with Telco providers, LECs, and customers in troubleshooting circuit and data issues Answering queries by telephone and e-mail in support of customer hardware, software, network, and telecommunication systems and execution of network procedures Provide operational support for all network components and conducts problem determinations, escalations and provides problem resolution. Responsibilities: Monitoring, installation, modification, testing and servicing of network equipment. Assisting and training lower-level support employees Resolving networking/customer related concerns and issues Supporting engineers in troubleshooting network instability Communicating to customers and Leidos leadership of any impact to operational continuity Possessing a comprehensive understanding of network and device relationships Ability to effectively balance priorities and customer needs during periods of outages or moments of degradation of services Qualifications: Required- Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education with 3+ years of professional experience 3+ years of experience working with networks and performing Network Administration/Troubleshooting Must be familiar with Windows Systems administration tools and processes such as adding and removing user accounts and configuring / correcting profile issues Knowledge in coordinating problem resolution and working across IT functional areas Proven ability to manage multiple tasks/events simultaneously and deliver on time Active TS/SCI government security clearance Desired-
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