Job Description

IDR is seeking a Service Desk Contractor to join one of our top clients in Goleta, CA . This role is a fantastic opportunity for someone with a strong background in IT support and customer service, who thrives in a fast-paced environment. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the Service Desk Temp:

• Act as the central point of contact for handling internal business partners' technical support issues
• Respond to issues by gathering all necessary information and provide resolution during the initial contact or forward the issue to the correct support team for resolution
• Assist the business with Deskside and Phone Support for IT incidents and requests
• Contract term: Through 5/8/2026
• Work schedule: Onsite - Monday to Friday, 8am-5pm

Required Skills for Service Desk Temp:

• 1 to 3 years of experience in an IT support role and Call Center experience
• In-depth knowledge of Windows operating system (Win10, Win11, Windows Services). Familiarity with other operating systems macOS / Linux beneficial
• Experience with remote desktop tools and remote support software
• Ability to diagnose and resolve hardware and software issues on desktops, laptops, printers, and peripherals
• Understanding of networking concepts TCP/IP; DNS; DHCP and VPN
• Proficient in using Active Directory tools and manage users accounts, groups, permissions
• A+ certification is a plus

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

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