El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety quintessential, California-styled suites and bungalows, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for today’s luxury-seeking guest. With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.
As a Spa Desk Agent at El Encanto, a Belmond Hotel, you are part of a team that enhances the guest experience through personalized handling of appointment requests. In this role, you will ensure the key standards of Belmond are delivered graciously and thoughtfully every day. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.
Requirements:
Input and access data in the computer and become proficient with Spa Software.
· Understand guest inquiries and provide responses.
· Promote positive relations with all individuals who approach the Spa Desk and by telephone.
· Remain professional and courteous with demanding or difficult guests or situations, in order to turn them to the positive.
· Focus on the guest needs remaining calm and courteous.
· Think clearly, quickly and make concise decisions.
· Ensure security and confidentiality of guest and hotel information.
· Work cohesively with other departments and co-workers as part of a team.
· Memorize the spa menu and be able to speak in depth about services performed, products used and the amenities of the spa facility.
· Learn all spa products used both in backbar and in retail and be able to answer product-related questions from guests.
· Use utilities and resources in a responsible manner to control wastage.
· Communicate relevant information to the department, your line manager and across departments, as appropriate.
· Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately.
· Attend learning and development courses and complete eLearning modules, as required.
· Demonstrate and be a role model of Belmond’s core values of Care, Confidence, Curiosity and Community.
Benefits:
At El Encanto we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
Medical, Dental and Vision coverage. In addition, the company pays for basic life and AD&D as well as short term disability. Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident and flexible spending.
The Company offers paid time off, sick pay, a 401(k) program with company matching, and an employee assistance program. Team members also enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items.
The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises.
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
This is your moment. Apply today!
Compensation is $20 per hour.
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