Job Description

We are sourcing an HRMS Functional Support Analyst with proven experience on the capability of Workday’s HRMS applications with emphasis on Workforce Management, Recruiting, Benefits and Payroll to work with multiple teams of composed of technical and business analysts to provide support and lead functional team in implementation or upgrade for Agency’s HRMS application. On-going provide functional support to end user community to support the organization in utilization of its Workday HRMS application to its full capability.

Individual must be well versed in functional aspects of core Workday HRMS modules with insight into technical aspects.

Individual must be able to define requirements based on current functionality and SME knowledge, as well as be able to map requirements to test scripts and validate not only documented requirements but validate current and future functionality against identified business processes and test scenarios. Expertise in working closely with technical resources to map functional design to technical design is required.

Essential Job Functions:

(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.) Implementation

• Work with technical team and functional users to plan and upgrade or implement HRMS application.
• Provide daily user support and troubleshooting of issues.
• Functional liaison with technical team for issues or enhancements needing IT support. Including working with users to provide applicable functional specifications and system testing of IT fixes and enhancements.
• Work with functional users to ensure continuous effective use of agency’s HRMS application.
• Assist users with utilizing additional delivered functionality.
• Assist with leading requirement analysis sessions to gather key business objectives.
• Work with team to continually build application business processes.
• Provide power user support in creation of advanced reports for team shared use.
• On-going review of regulatory changes; to include working with functional users to communicate, test and build of training in support of changes to application based on released updates and upgrades.
• Work with functional team to gather and document requirements to apply system solutions to business problems.
• Assist functional users in performing configuration changes, testing, training and business process documentation as needed.
• Provide continuous mentoring and knowledge transfer to functional users.
• Perform other functional analyst support duties as needed.

Required Knowledge, Abilities and Skills essential to Job Functions:

• Proven experience as Workday HRMS Functional Support analyst in the implementation of Workday’s HRMS ERP systems.
• Proven experience with full lifecycle implementation with Workday HRMS ERP system and technical knowledge of Workday HRMS applications.
• Exemplified advanced knowledge in understanding of business requirements, processes and implementation approaches for three or more of the following Workday HRMS core modules: Workforce Management, Benefits Administration, Payroll, Recruiting or Absence Management.
• Experience with configuring Workflow approvals.
• Demonstrated experience with implementing and managing application security for Workday’s HRMS system.
• Must be able to QA test development work and work with the technical development team to ensure customer requirements are met.
• Advanced knowledge of HR business practices, workflow analysis, business systems design, and process re-engineering.
• Proven experience in requirement gathering, fit/gap analysis, documenting design, test planning, test scripts etc.…
• Accountable and strong rapport with technical counterpart and user community.
• Willing to provide leadership in the development of functional skills in others through active knowledge sharing.
• Technical proficiency in developing user reports with Workday’s HRMS system.
• Technical proficiency with SQL for reviewing data, troubleshooting and testing/validating source system data.
• Demonstrated ability to handle multiple priorities effectively and efficiently.
• Demonstrated skill in verbal and written communications.
• Excellent issue resolution (problem diagnosis), analytical and troubleshooting skills.
• Demonstrated commitment to and understanding of best practices in quality customer service.

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